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OUR POLICIES

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DEPOSIT / PAYMENT

We require a credit card to accept a reservation.  For reservations made more than 7 days in advance a 50% deposit will be charged within 24 hours of making a reservation with the balance due at time of Check In.  For reservations made less than 7 days in advance the full amount will be charged within 24 hours of making the reservation.  We only accept cash or major credit cards.

CANCELLATIONS

Please advise us at least 7 DAYS  in advance for cancellation in order to receive a refund of your deposit. You will receive an emailed CANCELLATION CONFIRMATION which is your way of knowing we have accepted your cancellation and will process the required refund. 

CHECK IN / CHECK OUT TIMES

Our normal check in time is between 4:00 PM and 10:00 PM and check out is 11:00 AM.  Please contact us if you need to make other arrangements.

NOISE

Being in the heart of Geneva on the Lake, our property can be quite noisy on Summer weekends with several bands playing in close proximity.   Geneva on the Lake has enforced quiet hours that begin at Midnight and we request our guests honor this by keeping outside noise to a minimum after this time.

PETS

 We are a pet friendly property as long as your pets are FRIENDLY!  If your pets do not react well to other pets, children, noise or large crowds you should make alternate arrangements. 

SMOKING

ALL of our cottages are strictly non-smoking.  Smoking is only allowed in outdoor areas.  Smoking inside the cottage will result in an additional $100 cleaning fee being charged to your credit card. 

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